AI KNOWLEDGE BASE

Teach the AI your studio once: sessions, prices and policies

The AI is only as good as what it knows about your studio. The knowledge base is where you teach it: your session types and prices, what to wear, your booking and reschedule policy, and the questions clients ask every week. The AI that answers texts and DMs and the AI receptionist on your phone both answer from it, so clients get the same answer whichever way they reach you.

$297 per month. Card required. AI and phone usage billed at cost.

A desk phone beside an open notebook.
Illustrative example of an Allio knowledge base: a website crawl, FAQs, a session guide table, a policy page and a PDF, with a test chat answering client questions and showing which source each answer came from
Illustrative example: one knowledge base with five sources, and a test chat showing where each answer came from. Names are fictional.

What you can add

Your website. Point it at your site and it reads the pages, such as your session and about pages.

FAQs. The questions clients ask every week, with the answers in your own words.

Tables. A session guide or price list with one row per session or product, so the AI quotes the right one.

Written policies. Booking, deposit, reschedule and cancellation rules, typed or pasted in.

Files. Upload a what to wear guide or a welcome pack.

A portrait studio checklist

  • Each session type, how long it takes and what’s included
  • Prices, as a table rather than a paragraph
  • When clients see their photos, and how the viewing or gallery works
  • What to wear, and what to bring for babies, kids and pets
  • Location, parking and access
  • Booking, deposit, reschedule and cancellation policies
  • What the AI should hand to a person, such as custom quotes or complaints

Start with the ten questions you answer most. You can add the rest as they come up.

Test it before clients see it

Ask the test chat the questions real clients send: “Can we bring the dog?”, “How long is a newborn session?”, “What if baby comes early?” If an answer is wrong or vague, fix the source, not the reply.

Then switch on AI enquiry replies in suggestion mode, so your team approves each answer for the first few weeks. Like any AI it can get things wrong, so testing matters.

Real Allio account: an inbound reply bot set to Suggestive mode, with its prompt and human handover rules
Real Allio account: the AI agent's instructions and handover rules, with the panel that connects its knowledge base alongside.

One set of answers, every channel

The same knowledge sits behind the AI that replies to texts, Instagram and Facebook messages, the AI booking assistant and the AI receptionist on your phone. When a price or policy changes, update the source once and every channel answers from the new version.

What it costs

AI features are included in the $297 plan. AI and phone usage is billed at cost, on top of the $297.

See everything the AI does in Allio: AI for photographers. Prices: pricing.

AI knowledge base questions

What is an AI knowledge base?

It’s the information an AI assistant answers from: your website, FAQs, price tables, policies and documents. The better it is, the better the AI’s answers.

Can I add my price list?

Yes. Add it as a table with one row per session or product. Tables work better than long paragraphs for prices.

Can it read my website?

Yes. Add your website as a source and the AI reads its pages. Keep the FAQs and policies in the knowledge base too, so the important answers are in your own words.

Does the phone AI use the same knowledge?

Yes. The AI that answers texts and DMs and the AI receptionist on your phone can both answer from the same knowledge base.

Will the AI make things up?

It’s set up to answer from your sources, and you choose when it hands over to a person. Like any AI it can still get things wrong, so test it and start in suggestion mode.

What does it cost?

Allio is $297 per month. The AI features are included in the $297 plan, and AI and phone usage is billed at cost on top.

Keep reading

Give the AI your studio's answers.

The trial is seven days, card required, and you can be in within minutes.

Want the story first? Read who built Allio and why, or see what a call about Allio covers.

$297 per month. Card required. AI and phone usage is billed at cost, on top of the $297.